FAQ

Below are answers to common questions to help make your shopping experience with Elibs clear and transparent.

Where is Elibs located?
Elibs operates as an online store serving customers in Spain.
Registered Business Address: C. de Avelino Montero Ríos, 5, Tetuán, 28039 Madrid, Spain

Do you offer Flat shipping rates?
Yes, we offer flat-rate shipping on all orders within Spain. Please check the checkout page for the exact shipping cost applicable to your order.

How long does delivery take?
Orders are processed within 0–2 business days (Monday to Friday).
Once processed, shipping typically takes 7–9 business days.
Estimated total delivery time: 7–11 business days (Monday to Friday).
Delivery times may vary slightly depending on location and external factors.

Will I receive an order confirmation email?
Yes. After placing an order, you will receive an order confirmation email containing your purchase details.

Do you provide order tracking?
Yes. Once your order has shipped, you will receive an email with your tracking number. Tracking details are usually available within 24–48 hours after shipment.

What is Elibs’s return policy?
Details about returns, eligibility, and timelines are available on our Return and Refund Policy page. This page explains the return process and applicable conditions.

How can I request a return?
To request a return, please contact us at:
Email: support@elibs.shop. Include your order number and the reason for the return so we can assist you efficiently.

Are there items that cannot be returned?
Certain items marked as final sale may not be eligible for return. Any non-returnable conditions will be clearly stated on the product page before purchase.

Customer Support

If you have any questions or need assistance, our support team is available to help.

• Business Name: Elibs

• Business Mail: support@elibs.shop

• Business Contact: +34 915 35 25 95

• Business Days: Monday – Friday

• Business Hours: 9:30 AM – 4:00 PM

• Business Address: C. de Avelino Montero Ríos, 5, Tetuán, 28039 Madrid, Spain

• Chat Support: 24/7