Shipping Policy
Thank you for choosing Elibs! We are committed to providing a smooth and reliable shopping experience. Below is our Shipping Policy, which explains how and when your order will be delivered.
Handling, Transit and Order Cut-Off Time
Processing Time: Orders are processed within 0–2 business days.
Transit Time: Once dispatched, delivery usually takes 7–9 business days (Monday to Friday).
Order Cut-Off Time: Orders placed before 4:00 PM (GMT+01:00) Central European Time (Madrid) are eligible for same-day processing.
Total Estimated Delivery Time: You can expect your order to arrive within 7–11 business days (Monday to Friday).
Shipping Information:
Methods: We offer Standard Shipping within Spain.
Shipping Rates: We offer a flat rate of €10 per order on all orders within Spain.
Delivery Locations: Orders are shipped to the delivery address provided during checkout.
Order Modifications
If you need to update or change your order, please contact us as soon as possible at support@elibs.shop. Once an order has been shipped, changes may no longer be possible.
Lost or Delayed Packages
If your package is delayed or appears to be lost, please contact our support team at support@elibs.shop, and we will assist you promptly.
Order Tracking
After your order has been shipped, you will receive a confirmation email with tracking details. Tracking information is usually available within 24–48 hours after dispatch.
Cancellations
Cancellation Window: Orders may be cancelled within a short period before they are shipped.
Cancellation Process: To request a cancellation, please email support@elibs.shop.
Refunds: Approved cancellations will be refunded in accordance with our Return and Refund Policy.
Incorrect Address
Please ensure your shipping information is accurate at checkout. Elibs is not responsible for orders shipped to incorrect addresses provided by the customer. If you notice an error before dispatch, contact support@elibs.shop immediately. Additional charges may apply for address changes.
By placing an order with Elibs, you agree to the terms outlined in this Shipping Policy. For additional information, please contact us or review our Privacy Policy and Terms of Service.
Contact Us For quick and reliable support, please contact our customer service team:
Business Name: Elibs
Website: elibs.shop
Business Mail: support@elibs.shop
Business Contact: +34 915 352 595
Business Days: Monday – Friday
Business Hours: 9:30 AM – 4:00 PM
Business Address: C. de Avelino Montero Ríos, 5, Tetuán, 28039 Madrid, Spain
Chat Support: 24/7